It’s good to see that Alpha Cars values privacy and is
transparent about our customer data practices. When you
visit our website or sign up for an account, we want to
make sure you understand how we do collect and use your
personal information. It’s important to read our Terms
and Conditions carefully to know what to expect and what
rights you have regarding our data. If you have any
concerns or questions about our policy, we should be
able to provide you with more information.We reserve the
right to amend these Terms & condition any time.
All phone bookings are taken with great care and
detailed attention to ensure accuracy. We will send
email confirmations to all oue clients who provide a
valid email address with their booking. This includes
bookings made via phone, chat, online web platforms, and
emails.
All our bookings are recorded for training, monitoring,
and verification purposes.
Changes to any pre-booked journey can be made at least 6
hours in advance by email or call. Any change requested
to a live pre-booked journey with less than 6 hours’
notice will be subject to availability and confirmation.
We will not be held liable for any incorrect information
provided by customers or clients.
We reserve the right, at our absolute discretion, to
decline any booking.
It is the passenger’s responsibility to ensure that they order the correct type of vehicle to accommodate the
number of passengers and luggage. Vehicle types can be
reviewed during the booking process or in a dedicated
section on the website.Alternatively, you can call us for further assistance.
We reserve the right to adjust the Price List
periodically. In instances where the quoted price is
incorrect due to an error on our website or by a staff
member, we may need to modify the quoted price
accordingly. However, the Minimum Fare Price, as set out
under the booking systems on our website, will ensure
that customer statutory rights are not affected.
Any collection or pick-up scheduled between 11:30 PM and
4:30 AM will incur an additional charge of £20 on top of
the fare as part of smooth service overnight However As
per our Terms and Conditions, a minimum fare of £20
applies to all our local services as this minimum fare
Policy ensures the quality and sustainability of our
customers. By using our services, you acknowledge and
agree to this minimum fare policy.
Smoking, including the use of electronic cigarettes, is
strictly prohibited in any passenger vehicle.
Consumption of alcohol is not permitted in Our Vehicles.
We and the driver reserve the right to refuse carriage
or request the alighting of any passenger who, in our
judgment, is intoxicated.
The transportation of luggage in a passenger vehicle is
subject to our discretion. Passengers are responsible
for loading and unloading their own luggage or bicycle,
though assistance may be provided at our discretion if
Requested.
Passengers must adhere to current customs laws and
regulations. We are not liable for delays caused by
traffic, weather conditions, or unforeseen
circumstances.
Passengers are advised to book their journey with an
extra 30-minute lead time to ensure timely arrival for
flights. Additionally, passengers should anticipate
travel time by factoring in an extra 30 minutes from the
pickup time.
All passengers are required to wear seatbelts at all
times during the journey.
Unaccompanied minors under 11 years of age are not
permitted to travel alone in a passenger vehicle.
Exceptions may be made for minors over 11 years old with
parental/guardian consent, though we do not accept
additional responsibility for unaccompanied minors.
We reserve the right to refuse transportation or
discontinue transport for any passenger exhibiting
disorderly or inappropriate behaviour, which includes
but is not limited to threatening, abusive, or
disruptive conduct.
The customer is liable for any damage caused by
passengers to any vehicle.
Our liability for loss or damage arising from negligence
or other causes related to the provision of services is
limited, except in cases of death or personal injury
caused by our negligence.
We may use subcontracted licensed companies to provide
services on time.
We reserve the right to subcontract or delegate any or
all of our obligations under any contract to third
parties or agents.
These guidelines are put in place to ensure the safety,
comfort, and smooth operation of our transportation
services for our customers. By adhering to these rules,
we aim to provide a reliable and enjoyable travel
experience while prioritising the well-being and
satisfaction of our passengers.
Our liability in relation to the services provided shall
not exceed £100.
We do not accept liability for severe traffic delays,
road closures, or extreme and poor weather conditions,
as these factors are beyond our control.
We bear no liability for unconfirmed transfers without a
booking reference number.
In cases of lost or damaged goods, including loss of
flights, trains, or any other loss, our liability is
limited to £100, unless the customer has notified us of
goods exceeding this value and we have agreed in writing
to accept responsibility for repair or replacement up to
a greater value. The customer agrees to indemnify us
against any claims exceeding these limits.
The customer agrees to indemnify and hold us harmless
from any direct or indirect losses, claims, expenses,
damages, or liabilities resulting from the negligence,
acts, omissions, or defaults of the customer, its
employees, agents, subcontractors, or any
passengers.These clauses are designed to clarify the
extent of our liability and to ensure that customers
understand their responsibilities in various scenarios.
We are not liable to the customer for any loss of
anticipated savings, business revenues, agreements,
opportunities, or profits, whether categorised as direct
or indirect. This includes indirect, special, or
consequential losses such as those arising from business
interruption, wasted management time, loss of goodwill,
data, or any other similar losses, regardless of whether
they arise in the normal course of business.
We are not liable to the customer or considered in
breach of the contract due to any delay in performing
our obligations.We are not liable to the customer or
considered in breach of the contract due to any failure
to perform our obligations if the delay or failure is
due to circumstances beyond our reasonable control.
In relation to network bookings, we are not liable in
any way for any claim regarding the provision or
fulfillments of services by any fulfillments partner.We
have no liability for any claim that is not notified to
us by the customer in writing, with sufficient detail to
identify the nature and extent of the claim, within 24
hours of the circumstances giving rise to the claim.
The customer acknowledges that the limitations on our
liability are fair and reasonable in the circumstances
and have been factored into the level of charges.
We do not accept responsibility for loss of or damage to
any luggage transported in a passenger vehicle. We also
accept no liability for any loss or damage to a bicycle
under any circumstance. The customer acknowledges and
accepts this limitation.
Refunds will be issued for bookings prepaid with a
credit card or debit card if cancellation is notified at
least 6 hours prior to the actual pickup time.
No refunds will be issued for cancellations notified
less than 6 hours before the Journey due, or if the
passenger provides misleading information such as the
wrong date, flight number, or other misleading details.
Additionally, if the passenger leaves the pickup point
without informing the provider for any reason, no refund
will be granted.
Once the passenger has used the service, no refunds will
be considered under any circumstances.
A “no show” is defined as the failure of a passenger to
meet the driver at the designated pickup time and
location. This includes pickups from home, hotels,
private addresses, airports, cruise ports, and stations.
It also encompasses bookings made for the wrong date or
time.
If a passenger books a pickup from an airport and fails
to meet or contact the driver in the arrival hall at the
designated meeting point in 1 hour time, it constitutes
a “no show.”
The driver will wait in the arrival hall for up to 1
hour from the pickup time, based on the flight landing
time. If the passenger fails to meet the driver within
this time limit or make contact to inform their status
at the airport, it will be considered a “no show.”
All bookings prepaid by credit or debit card will not be
refunded in the event of a “no show.”
These clauses establish the criteria for determining a
“no show” scenario and clarify the refund policy for
prepaid bookings in such situations and also clarify the
circumstances under which refunds will be granted and
establish cases where refunds will not be provided.
Bookings can be cancelled in advance by providing at
least 6 hours’ notice before Jorueny due. over the
telepone or email.
If a booking is made on the basis of paying cash to the
driver but secured with a credit card or debit card, the
full fare will be charged in the event of cancellations
notified less than 6 hours before the scheduled pickup
time.
For all bookings, cancellations notified less than 6
hours before the scheduled pickup time will not be
refunded.
If a customer requests to follow a route other than the
one chosen by our system, additional charges may be
applied by the provider.
Our system automatically selects a route with the
minimum mileage and time to ensure efficiency and
promptness in transportation.
The driver will determine the route to the destination
based on various factors including traffic conditions,
time constraints, road closures, and diversions. These
decisions are made in real-time, taking into account
live traffic information to optimize the journey.
Bookings made online with via address or with additional
stops will be verified by our booking staff. Prices will
be rectified if they are not charged correctly by the
website, ensuring accuracy and fairness in pricing.
For airport pickups, an additional charge will be added
Per drop off or pick up as parking charges for each
terminal. This ensures that the cost of parking at the
airport terminals is covered and accounted for in the
overall fare for the service.
Allowed 60 minutes of free waiting time from the pickup/
docking time agreed at the time of booking confirmed for
the Airport pick up. Any waiting time beyond the initial
60 minutes will be charged at a rate of £20 per hour
however Car park must be payable on top of the fare by
customers. Flight delays are exempt from additional
charges.
Customers must inform the service provider at the time
of booking if they or any passenger intend to bring any
domestic animals in the passenger vehicle.
Failure to inform about carrying an animal may result in
cancellation of the booking upon arrival at the
collection address, with relevant cancellation fees
charged to the customer.
Guide dogs are exempt from this requirement and are
permitted to be carried in any passenger vehicle without
prior notification.
Guided dogs are allowed in the passenger vehicles if the
passenger notifies the service provider while making the
booking.
Alpha Cars is committed to delivering services that meet
our clients’ requirements.
The customer agrees to pay Alpha Cars for all journeys
provided on account. Alpha Cars will invoice the
customer after the journeys have taken place & Invoiced
amounts are due and payable within 7 days from the date
of the invoice.
Payment can be made directly to the driver using cash,
credit card, or debit card (Mastercard/Visa).
Customers can prepay in advance using a credit or debit
card through our website via a payment link.
There is no surcharge for prepaying in advance by credit
or debit card.
American Express Card or any card payments are accepted
in our vehicles.
To protect our drivers and passenger’s safety we have
implemented random installation of security cameras in
our vehicles. Any online credit/debit card bookings will
be subject to verification check and Passengers will be
asked to provide ID with the credit/debit card if any
suspect found.
